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The Introductory phone call should be conducted within the 60 minutes of prior to arriving at the shop/warehousejobsite.  The lead installer of the job should be conducting the call. 

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Certification Steps (as outlined by the California Closets Professional Installation Experience Competency Model):

  • Reviews Customer Details page to verify any directions, parking restrictions, building requirements, etc.

  • Estimates installation time and most efficient drive route to job site

  • Estimates potential time back to the facility

  • Contact client to confirm approximate arrival time and parking guidelines a minimum of 30 minutes prior to scheduled start time

  • Offers to answer any questions prior to arrivalAdheres to Safe Work protocols