Table of Contents
01. Starting Your Day
The purpose of the Introductory Phone Call is to introduce yourself, and to provide the customer an accurate estimate of your arrival time within the pre-set window.
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The Introductory phone call should be conducted within the 60 minutes of prior to arriving at the shop/warehousejobsite. The lead installer of the job should be conducting the call.
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Certification Steps (as outlined by the California Closets Professional Installation Experience Competency Model): Reviews Customer Details page to verify any directions, parking restrictions, building requirements, etc. Estimates installation time and most efficient drive route to job site Estimates potential time back to the facility Contact client to confirm approximate arrival time and parking guidelines a minimum of 30 minutes prior to scheduled start time Offers to answer any questions prior to arrivalAdheres to Safe Work protocols
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