Table of Contents
05. Final Installation Steps & Delivery
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The final step of a successful installation is the delivery of the system to the customer. Officially deliver the final product to the customer by walking them through the space. Have the designs in hand and review each of the important elements. This is your time to present what we have put together for the customer. This page will explain the elements of delivery and components/accessories to demonstrate to the customer.
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Point out any damage of property and let the customer know how we will take care of the issue.
Any concerns that came up throughout the day and how we are going to resolve them or if they have been resolved.
Complete return visit or job completion form.
If required, schedule a return service date.
If an appointment with the design consultant and/or a call from the office is needed, set this date and time.
Set expectations for any Return Visit next steps.
Complete a final tour of entire property where you were working – confirm that everything is being left as it was prior to your arrival.
Show customer where you left any tear-out items: Baseboards, mirrored doors, etc.
Ensure customer feels their expectations are met.
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Skeleton Fundamentals
Complete the Installation
System Touch Ups
Cleaning the System & Jobsite
Product Feedback Form
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Once the van has been loaded with tools and extra material, complete the driveway download prior to departing.
Upon arrival back at the shop/warehouse, complete the end of day clean up process.
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