Troubleshooting - Adobe

Open

1. Sign out of Adobe Sign and sign back in again with this link: Adobe Acrobat Sign Login — Sign in to your e-signature account

2. Be sure your signed into your California Closet Company, INC account.

Open

1. When encountering a Pop-up Blocker error message click into the icon with the red X in the top right side of your browser.

2. A new window will pop-up. Select to always allow pop-ups and redirects from https://californiaclosets.my.salesforce.com/ and click ‘Done.’

When receiving this error message be sure your PDF drawings are in ‘Microsoft PDF' or ‘Adobe Acrobat’ format. If you continue to have problems try compressing your PDF size with Adobe Acrobat or converting the PDF to a Word Document. Below are compression tool options.

Compress PDFs & reduce file size online for free | Adobe Acrobat

https://smallpdf.com/compress-pdf

There is no need to log in or sign up for the free trial with smallpdf.com

If a customer states they haven’t received the contract it’s likely due to their computer settings.

1. Begin by resending them the contract if necessary.

From Adobe Support - In most cases, this will resolve it.

1. Search their Spam/Junk and deleted folder for adobesign@adobesign.com e-mails.

2. Add adobesign@adobesign.com to the address book or safe list.

3. If the email has a stringent security setting that blocks emails with active html links, attachments or images then that setting will need to be reduced.

4. Turn off filtering completely.

5. Attempt to send to an alternate email address

This error is likely due to a file limit in your File Quick Links. Adobe allows up to 30 MB. If you have more than that in your Files Quick Links, remove the larger file until your Adobe Agreement is ‘out for signature.’ This file can be added back in if needed once the Adobe Agreement is sent.