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White cells are editable

Name (G1)

Hard Skills Section

  • Hard skill name links

  • Actual

  • Target Date

  • Trained Status (Formula)

  • Certification Method (Dropdown)

  • Attempts thus far (Dropdown)

  • Successful Certification Attempts (blacked out until trained fully)

  • Target Cert Date (Dropdown)

  • Certified Date (Formula)

Soft Skills

  • Soft Skill name links

  • Attempts completed

  • Greyed out cells

  • Completed (Dropdown)

  • Target Date (Dropdown)

  • Completion Date (Manual)

Areas to Continue (Alt + Enter)

Areas to Improve (Alt + Enter)

Training Plan & Tracker

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Hard Skills to Train (Formula)

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Hard Skills to Certify (Formula)

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Soft Skills to Train/Complete (Formula)

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Certified Apprentice Goal Date (Manual from Plan Tab)

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Benchmarks Column

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Train Target (Formula)

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Certify Target (Formula)

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Actual (Formula)

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Difference (Formula)

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Total Certified (Formula)

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The scorecards are an in-depth review of an installer’s progress through the Installer Journey. These should be kept up-to-date and reviewed with an installer regularly.

All cells with no color are editable

Overview

  1. Name Field

  2. Hard Skills Section

  3. Soft Skills Section

  4. Feedback: Areas to Continue

  5. Feedback: Areas to Improve

  6. Training Plan & Tracker

  7. Certified Date

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Section 1: Name

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name
name

A cell to manually enter the installer’s name.

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Section 2: Hard Skills Section

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hard
hard

  1. Hard Skill Names: These are directly linked to the Curriculum sheet and hyperlinked to the Installation Manual pages. These are not editable.

  2. Trained Actual Status: A drop down to select the current approximate experience in the skill - 0%, 25%, 50%, 75%, or 100%

  3. Trained Target Date: A cell to manually enter the target date for the installer to be trained in the skill.

  4. Trained Status: An automated formula that indicates No, In Progress, or Yes based on the Trained Actual Status

  5. Certification Method: A dropdown to select between the Standard or Expedited certification methods.

  6. Attempts Thus Far: A dropdown to select the number of certification attempts already attempted, including unsuccessful attempts; for tracking purposes.

  7. Successful Certification Attempts: Cells to manually enter the dates of all successful certification attempts. These are blacked out until the installer is noted to be 100% in the Trained Actual Status column.

  8. Target Cert Date: A dropdown to select the goal date for complete certification in the skill. This dropdown is linked to the Training Plan & Tracker section.

  9. Certified Date: An automated formula to notate the certification date based on the date entered in the final certification attempt.

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Section 3: Soft Skills Section

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soft
soft

  1. Soft Skill Names: These are directly linked to the Curriculum sheet. These are not editable.

  2. Additional Soft Skills: Cells that are editable in the case of any local expectations you have set with your install team.

  3. Attempts completed: A dropdown to select the number of successful attempts completed. Cells are greyed out for any soft skills not requiring multiple attempts.

  4. Completed: A dropdown to select Yes or No if the installer has completed the skill.

  5. Target Date: A dropdown to select the goal date for complete the skill. This dropdown is linked to the Training Plan & Tracker section.

  6. Completion Date: Cells to manually enter the date of successful completion for all soft skills.

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Section 4 & 5: Feedback

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feedback
feedback

A section dedicated to logging all feedback related to the installer’s progress through the level.

  1. Areas to Continue: Include feedback around what the installer should continue doing, focusing on positive examples and sentiments.

  2. Areas to Improve: Include feedback around opportunities the installer has for improvement, focusing on examples they can refer back to.

Excel Tip: To type text on a new line within the box, use keyboard shortcut Alt + Enter on Windows, or Option + Enter on Mac.

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Section 6: Training Plan & Tracker

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plan
plan

A section comprised of mostly automated formulas to assist in your planning and goal-setting efforts.

  1. Hard Skills to Train: An automated formula calculating how many hard skills are left to train based on how many are noted as 100% and how many are not.

  2. Hard Skills to Certify: An automated formula calculating how many hard skills are left to certified based on how many do not have a Certified Date noted.

  3. Soft Skills to Train/Complete: An automated formula calculating how many soft skills are left to complete based on how many are noted with a Yes or No in the Soft Skills Completed column.

  4. Certified <Level> Goal Date: A cell to manually enter the goal date of having the installer certified to the level in its entirety.

  5. Benchmarks Column: A column of cells to manually enter proximal dates in order to reach the Certified <Level> Goal Date.

  6. Train Target: An automated formula calculating how many hard skills need to be trained by the respective Benchmark date.

  7. Certify Target: An automated formula calculating how many hard and soft skills are to be certified/completed by the respective Benchmarkdate.

  8. Actual: An automated formula calculating how many hard and soft skills are certified/completed by the respective Benchmark date.

  9. Difference: An automated formula calculating the difference of Certify Target vs. Actual. The cell will turn red if the difference is above 0.

  10. Total Certified: An automated formula calculating how many combined hard and soft skills are certified/completed.

  11. Skills Remaining: An automated formula calculating how many combined hard and soft skills are remaining to certify/complete.

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Section 7: Certification Date

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cert
cert

A cell to manually enter the certification date of the level in its entirety.

NEXT: Creating & Setting Up a New Scorecard