25. Create '@Help' Cases

 Instructions

1. Click into @Help Tab from:

   •Leads

   •Accounts

   •Contacts

   •Service Appts.

   •Opportunities

2. Click on the “@Help” tab

Open

3. Select a Type from the drop down

Open

4. Required Fields: Type - Subject - Description

5. You will get a link to your email that you have an open case and you can follow the link to track the status of your request.

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