After creating a group of AP Checks, sometimes they don’t print, print on the wrong paper, or get damaged. Before the Group is Posted, they can be reprinted.

Here are the steps

1. The AP Payment Group is created and Process Payments is run, but the checks don’t go to the printer, or they print badly somehow.

2. Review the System Monitor to ensure the process ran successfully:
   Executive Analysis > System Monitor > Reports.

3. Print something else, like an email, to verify the printer prints OK.

4. Clear cache:
   Epicor > Home > Settings > Clear Client Cache

5. Logoff Epicor and Log on

6. Navigate back to Payment Entry > Open the Group > Actions > Process Payments
   When Restart Process Payment screen opens, enter the following:

   1. Last good payment number printed: Enter “0”

   2. Payment number currently loaded: Enter the next check number on the check stock loaded in the printer.

   3. Complete the remaining parameters as usual.

7. If your checks still don’t print, contact ERP Support

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