Follow the path: Xmc>Production Management>Quality Assurance>General Operations>DMR Processing

Open

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1. You can enter your DMR number or Search for it.

2. Once number is entered will populate.

Open

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NOTE: The Check Offs boxes are not tied to any logic within Epicor outside of an alert; which can be sent. It is also possible to add an attachment (photo) at this point using the paperclip function. Supplier information is required if it is a return to a supplier or if we need a credit. 

To reject a part, go to the Reject tab (since all information is greyed out this requires further action).

1. Click on New

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1. Click on New Reject Material

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1. Enter Quantity

2. Enter Reason

3. Enter Resolution

   1. If being returned to the supplier Click on Return to Supplier

   2. If no return is necessary Click Require Supplier Credit

      1. Type in No Return in the Supplier RMA

   3. If there is a PO associated with this order, there is the option to enter the PO

   4. If there is a Supplier RMA this field HAS TO BE filled out at this time, as it will become inactive after this has been saved.

   5. Click Save

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NOTE: The Return to Supplier check box is not driving any other action within the system. It is for reporting purposes. Once saved, this part has been removed from inventory. This will place a transaction in the accounting queue. You have debited an account. This allows the accounting to apply a credit to this debit. 

To reconfirm the part has been removed from inventory:

1. Click on the Part

2. Click on Open With

3. Click on Part Tracker

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1. Click on the Warehouse tab

2. You will then be able to see the Qty On Hand

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NOTE: There was only a quantity of one prior to rejecting this part.

Debits & Credits

1. Click on Debit/Credit

2. Click on New

3. Click on New Debit Memo (this screen is currently greyed out)

Are we going to get access to this screen in the near future? You mention it isn’t a function we will probably use, so I am wondering if we need to document this? Will this function live outside of Epicor?

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NOTE: This does not create a credit memo, it sends an alert to accounting to inform them that this request has been made and it will provide them with the applicable information.

Select a Supplier

Supplier information will normally automatically populate; provided it has been entered into the system. However, below outlines the necessary steps to add a Supplier during the Quality Process stage if they have not already been added to the part.

Follow the path:

Xmc>Production Management>Quality Assurance>General Operations>DMR Processing

1. Click on Supplier

2. Click on Search in Supplier Search Screen

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1. Choose Supplier

2. Click Enter on your keyboard

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The Supplier information will automatically populate to the Supplier field.

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There is the current issue with the RMAs and TARS which is TBD.