02. TRAINER FUNDAMENTALS

The purpose of the Install Trainer Certification Program is to ensure all installation trainers are certified to the California Closets Installation Brand Standards. This program is to demonstrate alignment and practice of these standards, and requires trainers to actively participate, complete tasks, and demonstrate training. 

This applies to the install manager/leader/trainer in each location and is supported by the Installer Journey Team and CC Operators.  

The program consists of 5 phases:

• Kickoff: A 30-minute kickoff call to understand the timeline, expectations/deliverables, and next steps.

• Exams & Coaching: Complete 4 CC360 exams and the coaching fundamentals module in CC360.

• Demonstrations: Complete and submit coaching demonstration videos.

• Certification: Presentation of a trainer certificate to each successful participant.

• Skill-Up Plan: Supported by the Installer Journey Team and this playbook, a plan is developed to skill up each install team in 2025.

Open

A visual representation of the path to becoming a certified install trainer

What are the benefits to the program? 

• Training support, resources, and consistency 

• Increase in installation productivity 

• More accurate scheduling of team members to proper level jobs 

• Reduced return visits 

• Reduced time to skill proficiency for new and existing installers 

Why is it important to be a certified install trainer?

As we continue momentum toward standardizing the California Closets Way in all aspects of the business, standard installation practices are a crucial piece of this. As a certified install trainer, you have dedicated an extensive amount of effort and time to understanding these standard processes, developing your skills in coaching, and demonstrated these strengths with your installers. By completing this program, you have invested in yourself and your install team members to better the experience for installation and our California Closets customers.

Trainer Fundamentals Resources

NEXT: 03. INSTALL CURRICULUM