CC Process
Tesoro, Lago, Flat & Edgebanding
Request for Raw Material is received by xMC Fulfillment
Approval received by Fulfillment Mgmnt
Order template is updated by Centralized Purchasing
Customer master is created by Shared Services (if new customer)
xMC Customer Service Liaison will enter order into Epicor
Order template is scanned and attached to Epicor order along with order request from customer (will help with collection process if there is a problem)
Order processed and shipped by xMC
Shared Services generates Invoice to customer and reconciles order template documentation (selling price & freight) to Epicor invoice
Shared Services send invoice to customer (as applicable) and pursues collection
Related content
Information about navigating the Epicor ERP application
*For a basic quote-to-cash scenario that’s only 36 pages, System Flow education doc is here on SharePoint.
*The rest of the Education documents are good guides to basic Epicor functionality.